Nipissing

System Navigation

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What is the system challenge?

System navigation has been identified as a priority in several regional and provincial reports that focus on improving the mental health and addictions system, including Patients First, Transforming Mental Health and Addictions Services for the people of Northeastern Ontario: A Blueprint for Mental Health and Addictions, NE LHIN Addictions Review, Open Minds, Healthy Minds and First Nations Mental Wellness Continuum Framework.

System navigation has the potential to address multiple and interrelated gaps in the mental health and addictions system, such as:

  • increasing coordinated and integrated care;
  • improving access to care;
  • supporting client-centered care;
  • enhancing family engagement and support; and
  • improving knowledge of services for providers, clients and families.

What are we doing about it?

The Nipissing Service Collaborative has identified the need for coordination and collaboration within the system of supports, including cultural practitioners and natural helpers, for clients across the spectrum of needs related to mental health, substance use and/or developmental disabilities. 

The Service Collaborative will develop a service navigation algorithm to support the identification and improvement of current referral processes and pathways within the mental health and addictions system in Nipissing. 

?What's this?

Exploration

Community consultations, including focus groups with person with lived experience and family members, identified 8 different system priorities.


Within each priority, multiple system gaps were identified and the Nipissing Service Collaborative decided to focus on system navigation. During the remainder of the exploration, the Service Collaborative will develop a service navigation algorithm as the system solution to respond to this system challenge.


How do we know it works?

The Nipissing Service Collaborative will develop the intervention based on evidence from research, practice-based evidence, cultural knowledge and the lived experience of clients and families.

Who is involved?

A total of 9 sectors were consulted and are represented in the Nipissing Service Collaborative: hospital, community mental health and addictions, justice/corrections, developmental disabilities, peer support service, cultural/linguistic, education, housing and government sectors.

Next Steps

The Nipissing Service Collaborative is meeting regularly to develop and discuss implementation of the system solution.

For More Information:

Sandra Watson, Regional Implementation Coordinator

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